Why Call Center Jobs Will Disappear

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests. A former call center agent herself, Morales has benefited from her new job that is better paid and higher skilled than what she used to do. But will these chatbots end up replacing the livelihoods of […]

Read More
Why Spam Calls Are At An All-Time High

Robocalls are at an all-time high. On average, Americans received more than 2,000 robocalls every second in October, up 25% from the previous month. With 49 billion robocalls so far this year, all four major U.S. phone carriers now offer some form of blocking or screening service, such as T-Mobile’s well known “Scam Likely” label. […]

Read More